q-Seven Wireless

If you listen to loud music for a long time you ears will get tired, this is a sign that you are not treating them as should. Try to lower the volume or stop using your earphones completely for a couple of hours or even days.

1year on wireless products. 2 years on wired products. You can read the full terms here.

Contact Jays support. Send us a photo of the receipt and explain the problem you have.

First, check your cell phone or media player you are using for your JAYS earphones and make sure this is not the source of the problem. Easiest way is to try your JAYS earphones in another cell phone/media player or another set of earphones in your cell phone/media player. If you by then are sure it’s the JAYS earphones that have a problem then contact your reseller and tell them about your problems with the product. We/they require a valid receipt to handle the warranty claim. This is for us/them to know the age of the product since we have a limited warranty period.

If you fail to find a solution to your problem in the manual, then try to browse our FAQs. If you wish to return the unit for investigation we recommend that you first try to contact your reseller before forwarding your questions to us. For quick assistance, state your full name and address, and the name of the product you wish to return when contacting either us or your reseller. If you fail to find a solution to your problem in the manual, then try to browse our FAQs. If you wish to return the unit for investigation we recommend that you first try to contact your reseller before forwarding your questions to us. For quick assistance, state your full name and address, and the name of the product you wish to return when contacting either us or your reseller.

Normally this is due to dirt/dust in the phone earphone jack or on the earphone metal plug causing bad/intermittent contact. Clean them both and try again. If the remote still have problems then if possible try them in another Apple device. If they still don’t work properly then contact your reseller for a warranty claim.

Speaker cables are around 2mm in diameter and inside of them there are 3 cords and Kevlar material as a strengthener. Soldering joint are 1-2mm big and everything houses inside a tiny 3.5mm plug. If you get problems with intermittent sound it might be the cable that have been exposed to too much pull or swing force. Our products are 100% tested before leaving our factory with highest quality standard but if you get problems with your cables, please contact the reseller of your product for further help and information.

Remove the silicone ear tip and check for dirt on the protection filter. All holes must be open otherwise it will affect the sound quality. Try cleaning the filter with a tooth brush.

If you believe your product is defect we recommend that your first consult the User Manual, the solutions to many common problems can usually be found in the FAQ section in the last couple of pages for each language. If you have lost your manual you can find it at the download section for your product on our website.

With Bluetooth technology there is a small buffert of the audio before it starts playing. With most streaming apps and devices you will find that the audio is in sync, however there might be some apps, services and devices that can cause a slight delay. If so try another app, device or service.

The hours of battery you can get from a product varies a lot depending on factors like volume, range, radio signal environment, bluetooth chipset in the device and so on. Our product is tested using 60% volume.

Bluetooth uses the 2.4GHz spectrum as do many other wireless products. If you experience problems with the signal try moving the audio streaming device to another location and try to shut off other wireless equipment to find out what is causing the problem.

Change place of your audio streaming device and earphones if surrounding products disturb the audio signal. REset the earphones Remove the earphones from the Bluetooth device list on your audio streaming device and redo the pairing procedure. Turn of WIFI on your audio streaming device. Remove the earphones from the Bluetooth device list on your audio streaming device and redo the pairing procedure. Restart your audio streaming device. Close apps on your audio streaming device that could use resources and cause audio streaming issues. A high audio level setting will always bring more background noise to the sound. Try adjusting the audio level on your audio streaming device and earphones to find the best setting. Smartphones and other audio streaming devices use different Bluetooth hardware that heavily can affect the sound quality on the paired earphones. Try a different source to see if audio is improved or not.

No, we have no app available for our bluetooth products.

Try to wiggle the earbuds to connect to the pogo pins or use a different charging cable and also a different charginng source. If the product still doesn`t charge then contact JAYS Support.

No, lightning cables are not included in any orders.

Scratch noises are normally related to oxidation and dirt build up on the 3.5mm metal plug and can easily be removed by swiping around the metal jack with your fingers. Also make sure your listening device is not the issue meaning try the earphone/headphone on another device.