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I hear scratch noise when listening to my earphones. Are they faulty?

Products: a-JAYS One, a-JAYS One+, a-JAYS Two, a-JAYS Three, a-JAYS Four, a-JAYS Four+, a-JAYS Five, t-JAYS One, t-JAYS Two, t-JAYS Three, t-JAYS Four, q-JAYS Audio only, q-JAYS Remote, u-JAYS, v-JAYS

Scratch noises are normally related to oxidation and dirt build up on the 3.5mm metal plug and can easily be removed by swiping around the metal jack with your fingers. Also make sure your listening device is not the issue meaning try the earphone/headphone on another device.

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