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My earphones seem to be broken. Can you help me?

Products: a-JAYS One, a-JAYS One+, a-JAYS Two, a-JAYS Three, a-JAYS Four, a-JAYS Four+, a-JAYS Five, t-JAYS One, t-JAYS Two, t-JAYS Three, t-JAYS Four, q-JAYS Audio only, q-JAYS Remote, u-JAYS, v-JAYS

First, check your cell phone or media player you are using for your JAYS earphones and make sure this is not the source of the problem. Easiest way is to try your JAYS earphones in another cell phone/media player or another set of earphones in your cell phone/media player. If you by then are sure it’s the JAYS earphones that have a problem then contact your reseller and tell them about your problems with the product. We/they require a valid receipt to handle the warranty claim. This is for us/them to know the age of the product since we have a limited warranty period.

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