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CAMPAIGN! 30% off all white earphones and headphones until July 31st. Use code sunny at checkout.

My product appears to be broken, where should I turn to get assistance?

Products: a-JAYS One, a-JAYS One+, a-JAYS Two, a-JAYS Three, a-JAYS Four, a-JAYS Four+, a-JAYS Five, t-JAYS One, t-JAYS Two, t-JAYS Three, t-JAYS Four, q-JAYS Audio only, q-JAYS Remote, u-JAYS, v-JAYS

If you believe your product is defect we recommend that your first consult the User Manual, the solutions to many common problems can usually be found in the FAQ section in the last couple of pages for each language. If you have lost your manual you can find it at the download section for your product on our website.

If you fail to find a solution to your problem in the manual, then try to browse our FAQs. If you wish to return the unit for investigation we recommend that you first try to contact your reseller before forwarding your questions to us. For quick assistance, state your full name and address, and the name of the product you wish to return when contacting either us or your reseller.

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