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CAMPAIGN! 30% off all white earphones and headphones until July 31st. Use code sunny at checkout.

The remote on my earphones doesn’t work properly

Products: a-JAYS One, a-JAYS One+, a-JAYS Two, a-JAYS Three, a-JAYS Four, a-JAYS Four+, a-JAYS Five, t-JAYS One, t-JAYS Two, t-JAYS Three, t-JAYS Four, q-JAYS Audio only, q-JAYS Remote, u-JAYS, v-JAYS

Normally this is due to dirt/dust in the phone earphone jack or on the earphone metal plug causing bad/intermittent contact. Clean them both and try again. If the remote still have problems then if possible try them in another Apple device. If they still don’t work properly then contact your reseller for a warranty claim.

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