Customer service

Here you will be able to get information related to the JAYS Online Store and all JAYS products. If however, you do not find the answers to your questions, please contact us and we will revert to you as soon as possible.

Warranty claim information

JAYS Support can only handle warranty claims directly if your product have been purchased from the JAYS Online Store. If you did not buy the product from the JAYS Online Store, then contact the reseller that sold you the product to make the warranty claim.

In order to handle a warranty claim, a valid proof of purchase (receipt) is required by JAYS, our retailers and distributors.

The Limited Warranty Terms can be found here.

Support

If you have questions, or is experiencing a problem with your product, please start by browsing our FAQs. If you want to continue with a warranty claim, please contact the reseller of your product. If for any reason they are unable to support you, please contact us using the contact form.

Product, Warranty or JAYS Online Store questions

During public holidays our customer service response time may be longer than usual, but we always aim to reply to all messages within 48 hours.

While waiting, please check the product manuals found here: https://www.jaysheadphones.com/help/products/manuals

Please use our contact form here.

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